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STORE POLICY

At Yot Corp, we put our customers first. We want to make sure you have the most enjoyable shopping experience possible. That’s why we believe the way we operate should be fair, clear and transparent. Find a list of all our policies below. If you can’t find the information you’re looking for, get in touch.

Shipping Policy

Shipment processing time

 

All orders are dispatched within 24 hours during business day. Orders are not shipped or delivered on weekends or holidays, orders placed on weekends or holidays will be dispatched on next working day. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

* Overnight delivery is only available for orders with Sydney Metro.

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours.

Return & Exchange Policy

Return & Exchange Policy

This Refund Policy ("Policy") applies to the following purchases: Online Purchase

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1. General

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(a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms outlined in this Refund Policy ("Policy").

(b) The benefits provided under this Policy apply in addition to consumers' rights under the Australian Consumer Law.

(c) Please read this Policy before making a purchase to understand your rights and what you can expect from us if you are not satisfied with your order.

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2. Australian Consumer Law

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(a) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded. For major failures with the service, you are entitled:

  • (A) To cancel your service contract with us; and

  • (B) To a refund for the unused portion or compensation for its reduced value.

(ii) You are entitled to a refund or replacement for major failures with goods. If a failure does not amount to a major failure, you are entitled to have it rectified within a reasonable time. If this is not done, you are entitled to a refund or replacement.

(b) If a product or service has a major failure, you may be entitled to a replacement or refund, along with compensation for any reasonably foreseeable loss or damage.

(c) If a product or service has a failure that does not amount to a major failure, you may still be entitled to have the goods repaired or replaced.

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3. Cancellation and Change of Mind​

 

a) We do not offer refunds for change of mind or if you find the same product or service cheaper elsewhere.

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4. Defective Products

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(a) If you receive a defective product:

  • Please contact us as soon as possible.

  • Provide proof of purchase and details of the defect.

  • If the defect is confirmed, we will offer a repair, replacement, or refund, as per the Australian Consumer Law.

(b) You must return the defective product in the condition received, along with any packaging and accessories.

(c) If we determine that the product is not defective, you may be responsible for shipping costs.

 

5. Non-Defective Products (Returns & Exchanges)

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(a) If you wish to return or exchange a non-defective product, we may, at our sole discretion, accept returns under the following conditions:

  • The product must be in new, unused, and resalable condition.

  • It must be returned in original packaging with all accessories.

  • Returns must be requested within 30 days of receiving the product.

  • A restocking fee may apply.

  • Shipping costs for returns of non-defective products are the responsibility of the customer.

(b) Non-defective products that show signs of use, damage, or missing packaging may not be eligible for return or exchange.

 

6. Products Damaged During Delivery

 

(a) If your order arrives damaged:

  • Contact us within 30 days of receiving the product.

  • Provide photos of the damage and original packaging.

  • We will arrange for a repair, replacement, or refund.

(b) Any damaged product must be returned in its original condition, including packaging and accessories.

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7. Exceptions

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(a) We may refuse to provide a repair, replacement, or refund if:

  • The product was misused or damaged due to misuse.

  • You were aware of defects before purchase.

  • You requested custom alterations against our advice.

  • Any other exceptions apply under the Australian Consumer Law.

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8. Shipping Cost for Returns

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(a) If a product fails to meet one or more Consumer Guarantees, we will cover return shipping costs.

(b) If a returned product is determined not to be eligible for a repair, replacement, or refund, the customer will be responsible for any inspection, shipping, or transportation costs.

(c) If the product is too large or difficult to return, we will arrange collection if eligible for a refund or replacement.

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9. Response Time

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(a) We aim to process returns, replacements, and refunds within 30 days of receiving the returned product.

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10. How to Return Products

 

(a) To request a return, please contact us using the details provided below.

(b) Refunds will be issued in the same form as the original payment method.

(c) Proof of purchase is required for any refund, repair, or replacement.

(d) Government-issued identification may be required for processing refunds or exchanges.

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11. Contact Us

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For any inquiries about this Policy, refunds, repairs, or replacements, please contact us at: hello@yotcorp.com

Privacy Policy

Yot Corp is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.yotcorp.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

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  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Yot Corp will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Policy Updates

This Policy may change from time to time and is available on our website.

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: hello@yotcorp.com

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